Pet Farmacy is an Australian business based in New South Wales supplying natural pet health products and supplements through our website.
These Terms & Conditions govern your use of our website and your purchase of products from us.
By accessing our website or placing an order, you agree to be bound by these Terms.
Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law (ACL).
Where goods are supplied to consumers:
They come with guarantees that cannot be excluded under Australian law.
You are entitled to a replacement or refund for a major failure.
You are entitled to compensation for reasonably foreseeable loss or damage.
To the extent permitted by law, our liability is otherwise limited as outlined below.
Pet Farmacy products:
Are natural supplements and complementary health products.
Are not veterinary medicines.
Are not intended to diagnose, treat, cure, or prevent disease.
Should not replace professional veterinary advice.
Information provided on our website is general information only and does not constitute veterinary advice.
You are responsible for consulting a qualified veterinarian before:
Starting a new supplement
Using products for pets with pre-existing conditions
Using products alongside prescription medications
Using products on pregnant, nursing, elderly, or medically compromised pets
By purchasing and using our products, you acknowledge and agree that:
All pets may respond differently to natural supplements.
Individual results may vary.
You assume full responsibility for determining suitability for your pet.
You are solely responsible for proper dosage and administration.
You use our products at your own risk.
To the maximum extent permitted by law:
Pet Farmacy, its directors, employees, contractors and affiliates shall not be liable for:
Injury to your pet
Illness or adverse reactions
Aggravation of pre-existing conditions
Loss, damage, or death of a pet
Indirect, incidental, special or consequential damages
Veterinary expenses
Loss of income or emotional distress
Our total liability (if any) is limited to:
Replacement of the product, or
Refund of the purchase price paid for the product.
This limitation does not apply to rights that cannot be excluded under Australian Consumer Law.
It is your responsibility to:
Review ingredient lists carefully
Check for known allergies or sensitivities
Introduce products gradually
Monitor your pet for reactions
If an adverse reaction occurs, discontinue use immediately and consult your veterinarian.
Pet Farmacy is not responsible for reactions resulting from:
Failure to follow dosage guidelines
Combining products without veterinary advice
Use contrary to instructions
All prices are in Australian Dollars (AUD).
We reserve the right to change prices at any time.
Orders are subject to availability.
We may cancel or refuse any order at our discretion.
Payment must be received before goods are dispatched.
We ship within Australia, NZ, US, UK and Canada
Delivery timeframes are estimates only. We are not responsible for delays caused by:
Australia Post or courier services
Weather events
Public holidays
Circumstances outside our control
Risk in goods passes to you upon delivery.
Returns are handled in accordance with Australian Consumer Law.
We do not accept returns for:
Change of mind (unless required by law)
Incorrect dosage selection
Opened products (unless faulty)
To request a refund for faulty goods, please contact us at:
[Insert Email Address]
Proof of purchase is required.
We aim to ensure all information on our website is accurate. However:
We do not guarantee that product descriptions are error-free.
We reserve the right to correct errors at any time.
Packaging and labelling may vary.
All website content including:
Logos
Images
Product descriptions
Branding
Designs
Are the property of Pet Farmacy and may not be reproduced without permission.
Where we state products are Australian grown or sourced, this refers to the origin of raw materials as supplied to us. Supply chains may change due to availability.
You agree not to:
Misuse our website
Attempt to interfere with website functionality
Use the website for unlawful purposes
Your use of our website is also governed by our Privacy Policy.
These Terms are governed by the laws of:
New South Wales, Australia
Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
We may update these Terms at any time.
Continued use of our website constitutes acceptance of the updated Terms.
You agree to indemnify and hold harmless Pet Farmacy from any claim, demand, loss, liability, or expense (including legal fees) arising out of:
Your use of our products
Misuse of products
Failure to seek veterinary advice
Breach of these Terms
