At Pet Farmacy, we carefully pack and dispatch all orders from Sydney, New South Wales using Australia Post to ensure safe and reliable delivery across Australia.
All orders are sent via Australia Post, using:
Regular Parcel Post
Express Post
Tracking is provided for all shipments.
We aim to dispatch all orders the same business day when placed before:
12:00 PM AEDST
Orders placed after 12:00 PM AEDST will be dispatched the next business day.
Please note:
Dispatch times apply to business days (Monday–Friday).
Orders placed on weekends or public holidays will be processed the next business day.
While we always aim for same-day dispatch, during peak periods there may be rare delays.
Delivery times are estimated by Australia Post and may vary depending on your location.
NSW Metro: 2–4 business days
Interstate Metro: 3–6 business days
Regional Areas: 4–8 business days
NSW Metro: 1–2 business days
Interstate Metro: 1–3 business days
Regional Areas: 2–4 business days
Delivery timeframes are estimates only and are not guaranteed.
We currently ship Australia-wide.
If you are located in a remote area, delivery may take slightly longer.
Once your order is dispatched, you will receive:
A confirmation email
An Australia Post tracking number
You can monitor your parcel directly through Australia Post.
Once your parcel has been marked as delivered by Australia Post:
Responsibility transfers to the customer.
We are not liable for lost or stolen parcels after confirmed delivery.
If you believe your parcel has been lost in transit, please contact us within 5 business days so we can assist with an Australia Post enquiry.
Pet Farmacy is not responsible for delays caused by:
Australia Post network disruptions
Extreme weather events
Peak seasonal periods (e.g., Christmas)
Public holidays
Circumstances outside our control
It is the customer's responsibility to ensure shipping details are correct at checkout.
If a parcel is returned due to:
Incorrect address
Unclaimed parcel
Refused delivery
Additional shipping charges may apply for re-dispatch.
Our products are natural supplements and should be stored appropriately once received.
If your parcel is left unattended, please ensure products are brought inside promptly to avoid:
Heat exposure
Moisture damage
Product degradation
Contact us at sales@petfarmacy.com.au
